favorite this postIT Help Desk (S_616332)hide this posting
compensation: $14 per hour + none employment type: full-time
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Randstad in Devens is currently hiring an IT representative for our branch in Devens, MA. The responsibilities are as follows:
- Troubleshoot and handle service issues, approvals, and installations in a timely manner - Foster good customer relations and service at all times - Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc. - Maintenance of IT equipment such as PC's, servers, networking equipment, label printers and bar code scanners. - Troubleshooting and solving technical support issues both in an office and robotic warehouse environment. - Responsible for tackling ongoing special projects such as, but not limited to, running cable, configuring stations, and installing access points, switches, and other pieces of network equipment - Printer maintenance and support - Troubleshooting WAN/LAN and wireless connectivity issues - Desktop/Laptop image creation and management - IP Phone setup and support - Installation and support of Microsoft Office and other miscellaneous software applications - Respond to help desk incoming calls and manage ticket queues - IT inventory control - Perform backup and create ghost images - Perform other duties assigned by management
Working hours: Hours may vary, depending on availability
Skills: QUALIFICATIONS AND SKILLS
- B.S. in IT or CS preferred; Certifications a plus but not required - 2-4 years' experience in technical support of PC's and networks in a Microsoft environment - Experience with Windows Server 2008/20012, Hyper -V, IIS. - Knowledge of active directory and domains. - Knowledge of TCP/IP configurations. - Knowledge of PHP, HTML, CSS, XML - Ability to monitor network and servers. - Strong planning & organizational skills required - Proven ability and desire to rapidly understand ever-changing and new technology, and quickly become an "expert" in its use and the ability to effectively support it in a fast paced environment. - Must have excellent problem solving and analytical skills - Demonstrated ability to work in a team environment - Excellent time management and communication skills - Responsible and reliable, with strong work ethic and positive attitude. - Ability to monitor network and servers. - Requires the ability to lift up to 75lbs, bend, squat, reach, twist, climb a ladder, run network cable and operate scissor lifts to access and repair equipment. - The physical working environment will include both office space as well as warehouse facilities.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.